Frequently Asked Questions

1. What products do you offer?

We offer a selection of beauty and self-care essentials, including Ice Facial Rollers, Heatless Curling Sets, Makeup Brush Cleaning Machines, and LED Light Therapy Masks.

2. How long does shipping take?

Orders are typically delivered within 5–10 business days, depending on your location. Please check our Shipping Policy for more information.

3. How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with tracking information when available.

4. Can I change or cancel my order?

Contact our support team as soon as possible after placing your order. While we’ll do our best to help, changes or cancellations may not be possible once an order has entered processing.

5. Are your products easy to use?

Yes. Our beauty tools are designed to be simple and convenient for everyday routines. We recommend reading the instructions included with each product before use.

6. How should I clean my beauty tools?

Cleaning instructions vary by product. Generally, use a soft, damp cloth and avoid harsh cleaning products. Electronic components should never be submerged in water.

7. What if my product arrives damaged?

Contact us as soon as possible with your order number and photos of the damaged product and packaging so our team can assist you.

8. Do you ship internationally?

Yes, we may offer international shipping depending on the destination. Available shipping options and costs are shown during checkout.

9. What payment methods do you accept?

Available payment methods are displayed securely at checkout and may vary depending on your location.

10. How can I contact customer support?

You can contact our support team through the contact information provided on our website. We’ll be happy to assist with questions about orders, products, or shipping.