Shipping Policy

 

1. Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information when available.

Please note that orders placed on weekends or holidays may begin processing on the next business day.

2. Shipping Times

Estimated delivery times are:

• United States: 5–10 business days

• United Kingdom: 5–12 business days

• Canada: 7–15 business days

• International: 7–20 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, customs processing, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping option available for your order.

From time to time, we may offer free shipping promotions. Any applicable promotion will be displayed on our website or at checkout.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Please allow up to 48 hours for tracking information to update after your order has been shipped.

If your tracking information has not updated after this period, please contact our customer support team.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If you enter an incorrect or incomplete address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that changes can be made once an order has entered processing or shipping.

6. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your package is delayed, please first check the tracking information provided by the carrier.

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery date, contact us and we will help you investigate the issue.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged packaging and product.

We will review the situation and work with you to determine the appropriate resolution.

8. Customs and International Orders

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.

Any applicable customs fees or taxes are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

9. Multiple Items in One Order

If your order contains multiple products, your items may occasionally arrive in separate packages depending on inventory availability and fulfillment locations.

You may receive separate tracking numbers for these shipments.

10. Contact Us

If you have questions about your order or shipping, please contact our customer support team.

We’re always happy to help and will do our best to make your shopping experience smooth and enjoyable.